Privacy Policy

KRC Roofing and Construction and its affiliates and subsidiaries, meaning companies related by common ownership or control (collectively, the “Company,” “we,” “us,” “our”) respect your (the “user,” the “user’s,” “you” or “your”) right to privacy and strive to maintain the confidentiality of your personal information. This Privacy Policy describes in greater detail our privacy practices for collecting and maintaining certain information collected about you. This Privacy Policy (the “Privacy Policy”) applies to all versions of our websites, apps, media forms, media channels, social media pages, platforms, and any other channels linked, or otherwise connected, to us (collectively, the “Site”).

Last updated May 24, 2022

Read our Terms of Service

Read our Cookie Policy

Read our Refund and Returns Policy

When you access our Site and use our services, you trust us with your personal information. We take your privacy very seriously. In this Privacy Policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through this Privacy Policy carefully, as it is important. If there are any terms in this Privacy Policy that you do not agree with, please discontinue use of our Site immediately.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Last Updated” date at the top of the page.

You agree that by accessing the Site in any way, you have read, understood, and agree to be bound by all of this Privacy Policy.

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short:  We collect personal information that you provide to us.

We collect personal information, including personally identifiable information, that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services when participating in activities on the Site or otherwise contacting us. The personal information that we collect depends on the context of your interactions with the Site, the choices you make, and the products and features you use. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. The personal information we collect can include the following:

Publicly Available Personal Information. We collect first name, last name previous to marriage (if applicable), last name, and nickname; e-mail address; address; phone number; business e-mail address; business phone number; social media; and other similar data.

Information automatically collected

In Short:   Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit the Site.

We automatically collect certain information when you visit, use or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you access the Site, and other technical information. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.

Online Identifiers. We collect devices; applications; tools and protocols, such as IP (Internet Protocol) addresses; cookie identifiers, or others such as the ones used for analytics and marketing; and other similar data.

HOW DO WE USE YOUR INFORMATION?

In Short:  We process your information for purposes based on legitimate business interests, the fulfillment of our obligations to you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Site for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below. We use the information we collect or receive:

  • To facilitate account creation and login processes. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and login processes for the performance of our obligations to you.  
  • To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes subject to your communicated marketing preferences. You can opt-out of our marketing e-mails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).
  • To protect our Site. We may use your information as part of our efforts to keep our Site safe and secure (for example, for fraud monitoring and prevention).
  • To enforce our terms, conditions, and policies for legal reasons, contractual obligations, and other business purposes.
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • To deliver services to the user. We may use your information to provide you with the requested services.
  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Site.
  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Site, services products, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end-users and does not include personal information. We will not use identifiable personal information without your consent.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share data based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to perform their services. Examples include payment processing, data analysis, e-mail delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Site, which will enable them to collect data about how you interact with the Site over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand online activity. Unless explicitly stated in this Privacy Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Third-Party Advertisers. We may use third-party advertising companies to serve you ads when you visit the Site. These companies may use information about your visits to our Site and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short:  We may use cookies and other tracking technologies to collect and store your information.

Our Site may from time to time use “Cookies.” A cookie is a small piece of data or text file stored on your computer or mobile device by your web browser. Cookies may contain text that can be read by a server that delivered the cookie to you. The text contained in the cookie generally consists of a sequence of letters and numbers that uniquely identifies your computer or mobile device; however, it may contain other information as well.

By agreeing to accept our use of Cookies, you are giving us permission to place some or all the cookies described below on your device.

We may use Cookies for:

  • Identifying the areas of the Site that you have visited;
  • Signing in and identifying you as one of our users;
  • Site analytics;
  • Remarketing our products or services to you;
  • Navigating our Site; and
  • Remembering your preferences and settings; or
  • Personalizing the content that you see on our Site.

Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access features on our Site correctly or at all. For more information about Cookies, visit www.AboutCookies.org.

DO WE USE GOOGLE MAPS?

In Short:  Yes, we use Google Maps for the purpose of providing better services.

This Site uses Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link. By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service.

WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short:  We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our Site.

The Site may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services, or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Site. You should review the policies of such third parties and contact them directly to respond to any questions you may have.

HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us to keep your personal information for longer than ninety (90) days.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Site is at your own risk. You should only access the Site within a secure environment. This Site is protected by reCAPTCHA, Google, Cloudflare, and hosting environment plugins.

DO WE COLLECT INFORMATION FROM MINORS?

In Short:  We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under eighteen (18) years of age. By using the Site, you represent that you are at least eighteen (18), or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site. If we learn that personal information from users younger than eighteen (18) years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from users under age eighteen (18) without the required conditions in place, please contact us at http://chasi.io/contact/.

WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  You may review, change, or terminate the information we have gathered about you at any time.

You have the following rights with regard to information about you:

  • The right to be informed about what kind of information about you is collected, stored, processed, and disclosed by us; therefore, we have compiled this Privacy Policy for you in an easy-to-read format.
  • The right of access (you can request us to provide you verbally or in writing with the type of information we store about you and we have up to one month to respond to your request).
  • The right to rectify any personally identifiable information that is inaccurate.
  • The right to the erasure of information, is subject to certain requirements as set forth in this Privacy Policy.
  • The right to restrict processing of your personally identifiable information, however, if you restrict us from processing a part of your personally identifiable information that is essential to our provision of services, you may be asked to terminate your account and stop using our services.
  • The right to data portability, which allows users of our Site to obtain and reuse their personally identifiable information for their own purposes as they see fit, including across different other services. You may request us to transmit your personally identifiable information directly from our servers to another company’s servers and we will do so, where it is technically feasible.
  • The right to object; you may express your objection verbally or in writing and we have up to one month to respond to any such objection. We may still continue processing your personally identifiable information if we are able to show that we have a compelling reason for doing so.
  • The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or that affects you significantly.

If you would like to exercise any of the above rights or have any questions about your rights, please contact us at http://chasi.io/contact/.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in an updated version of this Privacy Policy.

DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties (if any) with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing on our contact form.

If you are under eighteen (18) years of age, reside in California, and have a registered account with the Site subject to our age restrictions as set forth above, you have the right to request the removal of unwanted data that you publicly post on the Site. To request the removal of such data, please contact us in writing on our contact form, and include the e-mail address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.

DO WE MAKE UPDATES TO THIS POLICY?

In Short:  Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification, subject to our discretion. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this Privacy Policy, you may contact us through our websites contact form.

Jennifer Hafendorfer
Jennifer Hafendorfer

Just left a 5 star review

They are the ONLY roofer we call!! They are professional, courteous, and get the job done!!!!

Great experience with this company and Rob Guinn. Helped us with a small chimney cap repair and clogged gutters. Very responsive and did a great job!

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Cassidy Banfi
May 14, 2024
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Skylar Clemens
May 14, 2024

Rob was great! He answered any and all the questions I had. He was very knowledgeable and personable. I would definitely recommend

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Aaron Carman
May 14, 2024

Beyond grateful to have been talking and working with one of their representatives Rob! Outstanding service, responsive, knowledgeable and was able to make the hard decisions easy. 5 stars and I’d recommend Rob Guinn to everyone I know.

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Kt Gee
May 14, 2024

Rob is the best! Great communication and work ethic.

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Rachel Hart
May 10, 2024

I just worked with this company! Justin was very responsive, was able to come look at my roof the day I called! I was happy to find I wasn’t going to need a new roof, and there were things that could be done to repair some spots I was having issues with! Also got some gutter cleaning and guards installed! The service was done quickly! Thanks for your help!!

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Christie W
May 8, 2024

Honest, fair and thorough in the repair of my roof. This will definitely be the company I call when I need to replace my roof!

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Jeff Simonic
May 7, 2024

Excellent roofing company, Rob was very responsive and reviewed in detail the work done at completion!!! Will definitely use in the future for any roofing needs!!!!

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Ashley Rogers
May 6, 2024

Justin is very knowledgeable. Very fair pricing!! Will definitely recommend this company to all of my friends!

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Mary Johnson
May 3, 2024

Rob Guinn is so wonderful to work with

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Deborah Jones
May 3, 2024

Thank you, Rob Guinn for being honest about my roof. I will definitely be using KRC Roofing for all my roofing replacements and repairs. The professionalism your team of experts has to help me understand the structure of roofing is greatly appreciated.

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Bert Guinn
May 3, 2024

KRC Roofing & Construction is totally legit and their rep, Rob, is fantastic. Highly ethical, knowledgeable and helpful! Their goal is for you to be satisfied and make the best decisions for your situation. No doubt 5 stars!

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Aubrey Ballard
April 25, 2024

Outstanding service from start to finish! The team at KRC exceeded all expectations. From the initial consultation to the final installation, every step was handled with professionalism and expertise. Our new roof looks fantastic, and we couldn't be happier with the quality of workmanship. Highly recommend this company to anyone in need of roofing services!

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Brent Hudson
April 24, 2024

I couldn’t recommend KRC Roofing highly enough. Rex and Rob were thorough in their inspection, providing a detailed write-up for insurance along with on-roof and drone photos. They delivered on every step throughout the roof replacement/gutter repair/drywall repair. They took measures to protect our home from damage during the removal of the existing roof and left no trace of the mess when they were done with the job . A project manager was regularly at our home during the work and was easy to contact with any questions. Good guys, great work, I highly recommend.

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Jennifer DeGrella
April 20, 2024

Fabulous component that was quick to respond and come look at my roof. Highly recommended

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Terry Rankhorn
April 4, 2024

I've known Rob for 15 years, and he is one of the most honest, capable, and dependable people I've ever met. If he gives you his word on a job, you can take that to the bank.

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AK MacGeorge
March 6, 2024
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Mitch Hilbert
February 27, 2024

Rex came out exactly when he proposed and gave a full detailed report with his recommendations. More than anything Rex was courteous and honest when it came to our assessment. Will definitely be using KRC roofing when it comes time.

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Becca Hilbert
February 27, 2024

Rex was great!! He came out very soon after initially contacting the company, communication was timely and professional. He was easy to work with and provided us the exact information we were looking for - I would highly recommend.

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Ashley Clark
February 20, 2024

Rex and his team are great. We've used them at 2 different houses over the years. One was a full roof and the other was a repair that was needed at a different house. Great Service.

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James Clark
February 13, 2024

In a world where contractors don’t show up KRC roofing and construction shows up every time without question or hesitation. KRC will show up on time, fix the problem in its entirety the first time around. I’ve used this company multiple times, and I have never needed to call them back out For anything. The head of their table is abundantly, respectful, punctual, friendly, and most importantly, professional through and through. If you want jobs done promptly And correctly then put your trust in KRC right now.

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Alyssa Lang
January 4, 2024

I was given KRC’s phone number by my home builder on accident actually (they were trying to give me their contractors information and mixed up the company names) but I am so glad I was. I had been trying to get quotes for a small siding repair for over 6 months (including from my builders contractor) and either got crazy quotes or no response at all ! After reaching out only two days ago I am happy to say my repair was completed today! On time, cheaper than the other quotes I got, and very courteous service. Even though it was a small job I highly recommend Rex and crew! Thank you all!

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Tony Geary
October 31, 2023

I had KRC repair a section of shingles that were torn off during a windstorm and fix a few areas of my roof that were not sealed correctly by the original installer. Rex was very straightforward in his assessment of my roof and provided a quality repair at a very reasonable price. I highly recommend KRC Roofing and Construction for any roofing needs.

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Rob Guinn
October 25, 2023

Did my roof out in Oldham County, KY. Excellent work very reasonable and extremely responsive, Great crew!!!

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Kerrie Powell
October 24, 2023

We are a Mutual Ownership Corporation with 248 units and they are replacing all of the roofs they have done an excellent job on the roofs so far they done a great job of cleaning up as they go Rex and his crew is awesome he is easy to talk to if you have any questions or concerns

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Deshawn Simpson
September 28, 2023
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Anita Thomas
August 23, 2023

So very grateful for my new roof! Looks amazing and Rex Toler's professional crew did it all in one day for me. Thank you so very much!

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Leslie Reccius
July 15, 2023

Highly recommend for all of your roofing needs! Professional, fast, service with great communication. We received photos showing what the issue was with several shingles and informed about what was done to correct the problem. Couldn't ask for a better experience!

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Dawn Brewer
July 10, 2023

Great experience working with KRC. Rex went above and beyond. Highly recommend.

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donta chinn
July 7, 2023

Rex and his team were outstanding. Respectful, courteous and efficient. They went above and beyond my expectations. Would hire them again and highly recommend!!!!!

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Matt Toler
June 16, 2023

Contacted KRC about some repairs needed for my roof and I couldn't be happier! KRC was able to get out to my house very quickly and get everything fixed in good time. Roof looks great again and is definitely in better shape now! Would highly recommend!!!

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Danielle Rateau
June 5, 2023

They did an amazing job. They were done in a day and had everything cleaned up as if they were never here! I would definitely recommend!!

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Rick Asbury
March 21, 2023

Rex and his team did a great job. Highly recommend!

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Mike's Beardeds
March 5, 2023

I had KRC replace my roof after a tornado took some of it off. They did a great job and the real work shows through 6 months later after we just had 70 mph winds for a full day that just tore roofs off of places around me. I was glad to come out and see not a single issue with our roof. We had other damage, but the roof was fine. I’m only writing this review now because I went to text the owner how well my roof held up to the storm and realized I never gave a review originally. Rex runs a good business and I won’t use anyone else as long as he’s in business. True review here.

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Lori Simon
December 31, 2022

Perfect experience!! Rex made the insurance claim (whole roof replacement, initially denied by insurance but Rex worked with them and got it overturned) and entire process as easy as it could possibly be. The roofers were fast and effective and cleaned up very very well when they were done. I would use them again- but with these amazing shingles I won’t need to unless I move! I would recommend to anyone!

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Zina Knight
December 23, 2022

After the last summer storm, we lost several shingles and needed a new roof! KRC Roofing and Construction did an excellent job! They were quick and neat. The workers were friendly and professional. The shingles were high quality and we got to choose the color and style we wanted. KRC provided excellent service and reasonable cost! I highly recommend them!

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mtchbrian
December 18, 2022

The crew from KRC roofing is top notched. Couldn't have asked for a better experience.

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Doug Pence
December 17, 2022

Excellent job would highly recommend

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Chris Gillis
December 8, 2022

Rex and his crew do amazing work. Very professional and experienced. Rex will take care of you! Highly recommend.

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Luke Evans
October 21, 2022

Great service! Was flexible with my schedule, cleaned up after, and the roof looks great!

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Matthew Martin
August 3, 2022

I had a very good experience. My insurance company was attempting to force me to replace my entire roof out of pocket within 1 month. Rex and his guys came out and inspected everything. They determined that repairs were needed but it was 1/8 of the cost of a completely new roof.

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Zack Vonderach
July 14, 2022

Rex from KRC was great to work with! They were very quick to come out and assess our roof for repair after a storm. I would highly recommend working with KRC for any roofing needs, they do a great job.

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Chris Amstutz
June 6, 2022
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Shannon Swinney
June 4, 2022

We were very impressed with the efficiency and quality of KRC. The process was incredibly easy, including picking out shingles, working with the insurance company, and installation of the roof. KRC is extremely dedicated to their craft and making sure that the customer walks away happy. We are so happy with our new roof and the work of KRC.

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Mary Bogrett
May 19, 2022
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Mo Bradley
May 17, 2022

Rex was professional, timely, and very responsive to communication.

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Jordan Bland
April 8, 2022

I had to have my roof replaced after a major storm and chose KRC for the job. The service and quality of the work was amazing plus the owner and his team were very professional and easy to work with! I recommend KRC to all my friends and family.

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Rob Patterson
April 7, 2022

KRC Roofing did an amazing job for us. Provided a roof inspection, made multiple trips to do some minor repairs, and then when the time was right, removed the old roof and installed a new one. Amazing! Don't waste time looking for a roofing company, just call KRC.

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Michelle graham
March 28, 2022